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Shipping & Returns

 

Shipping charges are automatically calculated by weight and will be displayed on the order form before you confirm your order.

The weight shown on the order form is a notional figure used to calculate the cost of delivery and packaging costs and may be more than the actual weight of your package. Should you ask for an item to be left unatended eg "Left on a doorstep" if you are not in then this is at your own risk and should that item go missing or perish due to extremes of weather (too hot or too cold) then we will not send a replacement.

Although we will instruct our couriers to leave parcels if requested please be aware that we can not guarantee that they will be left and WILL NOT replace any orders that are delayed and have perished due to not being left when no one is there to receive the goods. We will inform you by email when your order is despatched and when you may expect delivery. If you have ordered perishable goods you will be liable for any losses if your order is delayed due to there being no one available to sign for your order on arrival. 

 

Returns

 

Our Returns Policy is simple Within 7 days of receipt of your order, you may return any merchandise purchased from us that is in new condition including the original packaging, for a full refund of the original purchase price of that item.You may do that by shipping it back to our office location with your details eg. invoice number, order number and date of order.

 

 

Please send returns to:

Roar House

74 Edburton Avenue

Brighton BN1 8EL